0845 003 8191 ro@myresponsibleofficer.org.uk

Privacy Policy

How we collect, use, and protect your personal information.

Introduction

MYRO — My Responsible Officer Organisation is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store, and protect your information when you interact with our website and services.

Who We Are

MYRO is a Responsible Officer and revalidation service operated by LCS Healthcare Ltd. We provide governance support to Designated Bodies and healthcare organisations across England.

If you have any questions about this privacy policy or how we handle your data, you can contact us at:

What Data We Collect

We collect personal data that you voluntarily provide to us through our website contact form. This may include:

  • Your full name
  • Email address
  • Phone number
  • Organisation name
  • Enquiry type
  • The content of your message

We do not collect data through analytics tracking, advertising cookies, or any other automated profiling tools.

How We Use Your Data

We use the personal data you provide solely for the following purposes:

  • To respond to your enquiry or request for information
  • To provide our Responsible Officer and revalidation services
  • To communicate with you about our services where relevant to your enquiry

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK General Data Protection Regulation (UK GDPR):

  • Consent: When you submit a contact form, you consent to us processing your data to respond to your enquiry.
  • Legitimate interest: We may process your data where it is in our legitimate interest to provide and improve our services, provided this does not override your rights and freedoms.

How We Store Your Data

Contact form submissions are processed and stored securely through Netlify Forms. Netlify provides encrypted data transmission and secure storage infrastructure. We take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

Data Retention

We retain contact form submissions for a period of 12 months from the date of submission. After this period, your data is securely deleted. If your enquiry leads to an ongoing service relationship, relevant data may be retained for the duration of that relationship and in accordance with our contractual obligations.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have.
  • Right to restrict processing: You can request that we limit how we use your data.
  • Right to data portability: You can request that we transfer your data to another organisation in a structured, commonly used format.
  • Right to object: You can object to us processing your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month.

Cookies

Our website uses minimal cookies that are necessary for the functioning of the site. We do not use analytics, advertising, or tracking cookies. For full details, please see our Cookie Policy.

Third-Party Services

Our website uses the following third-party services:

  • Netlify: Provides website hosting and form processing. Netlify may process data in accordance with their own privacy policy.
  • Google Fonts: Used to deliver web fonts. Google may collect limited technical data such as IP addresses when fonts are loaded.

We do not use any other third-party analytics, advertising, or tracking services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

How to Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have concerns about how your data is being handled, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Last updated: March 2026